Support
Do you have questions or concerns that we can help you with? Please fill in the form below and an AMRA Medical representative will get back with you shortly. You can also read our most FAQ below, the answer you are looking for might be there.
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Frequently Asked Questions
What do I get as final output from the service?
Standard results are individual PDF reports. Depending on the products and your needs, output can be presented in PDF reports, Microsoft Excel sheets, group study data, and MP4 films.
How are my images transferred from the scan to AMRA?
Our image transfer solution is delivered by Siemens and AMBRA Healthcare. Both are secure, web uploader-based transfer services that perform de-identification of PHI prior to transmission.
Does this protocol work for every study that will be run on this machine?
We have developed standard protocols that work for most studies. However, there may be instances in which the questions of the study or the patient population included, require additional support from our technical team. Please contact info@amramedical.com to get further information regarding your study needs.
Will AMRA® MR protocols work on my machine?
Please explore our Get Set Up page (https://amramedical.com/get-set-up), where you can download our Service Requirements document. We support all modern 1.5T and 3T GE, Siemens, and Philips MR machines, and this document will specify the software versions needed. After you have confirmed that we can support you, please contact us at BD@amramedical.com.
Do I need to install anything?
No software needs to be installed at the scanning facility since the image analysis is cloud-based. It is required that the correct scanning protocol instructions are installed on the MRI machine.
What measurements does AMRA Profiler 4 have available?
AMRA® Profiler 4 provides the following measurements: Visceral Adipose Tissue (VAT), Abdominal Subcutaneous Adipose Tissue (ASAT), Liver Fat, Thigh Muscle Fat Infiltration (MFI), and Thigh Muscle Volume.
Who is using AMRA’s technology?
AMRA’s primary areas of use include clinical trials, academic research, and health & wellness centers.
Who do I call if I want to apply for a job?
Please contact jobs@amramedical.com.
Who do I call for invoicing problems?
Please contact invoice@amramedical.com
Who do I call if I have technical questions?
You can create a support case on our support page and our technical support will get in contact with you.
Who do I call if I have questions about a specific study or project?
For information related to a new project, please contact our Business Development team at BD@amramedical.com. For questions related to an ongoing study, please contact support@amramedical.com.
How can I place an order?
To get a quote or place an order, use our Get a Quote page or contact our Business Development team at BD@amramedical.com
What happens if there are incidental findings during the scanning?
AMRA is in no way providing medical care or clinical diagnosis and is not liable to report or identify any incidental findings from the obtained images.
Is AMRA’s technology validated?
AMRA is the first in the world to offer an automated, cloud-based service where MR images are analyzed for precise, standardized, 3D volumetric fat and muscle composition. MR images are acquired using a rapid whole-body or neck-to-knee protocol, available to all imaging sites with modern GE, Siemens, or Philips machines. De-identified images are then transferred to AMRA for analysis and quality control and are returned in a variety of output options.
How is the private health information of my patients protected?
All personal health information is removed during the upload of images to AMRA.
In which regions are AMRA® Profiler 4 approved and regulated for clinical usage?
AMRA® Profiler 4 is a medical device and certified under MDR (EU) 2017/745 by Intertek notified body (2862), has a 510(k) clearance from the FDA, and an MDEL (Medical Device Establishment Licence) license in Canada. The product is available in the US, Canada, Sweden, Germany and United Kingdom for clinical use.
Can I get a discount on a service package?
Contact BD@amramedical for more information on our pricing structure and models.
Do you offer free trials?
There is no trial version available, but if you are interested in trying our service, please contact our Business Development team at BD@amramedical.com
How much does it cost?
Cost is dependent upon the number of sites, scans, measurements, and delivery outputs. Costs do not include separate charges from the facility where the scanning is being performed. Please contact our Business Development representatives to receive a quotation: BD@amramedical.com.
How long time does AMRA’s protocol require to perform a whole-body scan?
This is dependent upon the MR system being used, the experience of the technicians, and the measurement aims from our analysis. However, our standard BCP (body composition profile) protocol takes approximately 6 minutes.
How long does it take to get the results?
Our standard deliveries are normally provided within 5 business days. In certain cases, more rapid deliveries are available within a 24-hour timeframe. Please contact your Business Development representative for further information: BD@amramedical.com.
What is the intended use of the AMRA® Researcher Service?
AMRA® Researcher is a product for classification and quantification of global and regional fat volumes, fat fractions and lean tissue volumes in comparison to normal ranges, using magnetic resonance (MR) data acquired with the Dixon water-fat imaging method. The device is solely to be used by trained professionals, qualified and certified by AMRA Medical. The measurements results should only be used for research purposes. For research use only. Not for diagnostic purposes.
What is the intended use of AMRA® Profiler 4?
It is indicated for use as a magnetic resonance diagnostic device software application for non- invasive fat and muscle evaluation that enables the generation, display and review of 2D magnetic resonance medical image data. These images and the physical parameters derived from the images, when interpreted by a trained clinician, yield information that may assist in diagnosis.
What can I say to my patients if a measurement is outside the normal range?
Our individual reports provide reference information relating to biomarkers included in the report. The intended use of the device is to provide information assisting the researcher or clinician with interpretation, this should never be done solely based on the MR biomarkers but also including other clinical data and investigations by the clinician.
What service does AMRA offer?
AMRA is the first in the world to offer an automated, cloud-based service where MR images are analyzed for precise, standardized, 3D volumetric fat and muscle composition. MR images are acquired using a rapid whole-body or neck-to-knee protocol, available to all imaging sites with modern GE, Siemens, or Philips machines. De-identified images are then transferred to AMRA for analysis and quality control and are returned in a variety of output options.
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